Return Policy:

Return Policy:

Step 1:

  • Raise a return/replacement request within 7 days from the date of delivery. If you have received the wrong or expired product.
  • Please raise a request here with the order and contact details contact us
  • You Can also raise requests with the chat app.
  • In case of damaged /missing product(s)raise a return/replacement request within 2 days from the date of delivery.

Step 2:

  • Give us 2 working days to review your return request.

Step 3:

  • After reviewing your return request we will send our courier partner to pick up the product delivery to you.

Step 4:

  • In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable couriers partner. We will reimburse the courier charges, either in your pay TM Wallet Or ………. Wallet.

Step 5:

  • After your product is received , We Will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can we / I return / replace our / my product :
  • Wrong product delivered.
  • Expired product delivered
  • Damaged product delivered – physical damage / tampered product or packing.
  • Incomplete order – missing products.
Under what condition return / replacement request will not be accepted ?
  • Open/ used/ attend products
  • Original packing (mona cartons, labels etc ) missing .
  • The return/ replacement request is generated after 7 days from the date of delivery.
  • The damaged / missing product is reported after 2 days from the date of delivery.
How are returns processed ?

Once you request to return a product a pick-up is organized for the item, Our courier partners will come to pick up the item within 5-7 business/week days after your return request has been received.

This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

Can I cancel my order?

You can cancel an order from the CANCEL button on the order details page under the My ACCOUNT SECTION. You just need to give a reason for cancelation and leave the rest to us.
Or
Please call us on 7775049922/9860071424
And we will help you in canceling an order

Ivy skin clinic Pvt Ltd. reserves the right to cancel any order without pre confirming the customer at any time and may verify and order before shipping the same to the customer may include having a verbal or written information from the customer.

Note: Order can be only cancelled till the status is “Ready to ship”.

How will I have received the return for my canceled or returned product?

In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was from within 7 business working days for cash on delivery orders customer will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a canceled or returned product?

We will process your refund within 7 business days in case of cancellation of an order in case of returns we will refund the money after the product has been received by our warehouse and post completion of quality check . Please note this entire process takes 2 weeks of after the return has been picked up.
100% payment protection Easy return policy.

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